Central Operational Information Management, IT Solutions

Centralised Operational Information Management COIM

Centralised Operational Information Management

The Operational Information Problem

A major headache for corporate IT organisations is the regular production of operational information reports for various management teams and audiences. Most corporates have a plethora of sources of such information, such as:

Monitoring systems
Incident management systems
Operational databases
External 3^rd party systems
Call centres
Support desks

The regular production of reports and dashboards from these sources can become a burdensome task for operational teams and consume an inordinate amount of time an attention.

Centralised Operational Information Management COIM Diagram

Centralised Operational Information Management (COIM) System

The Time Quantum Centralised Operational Information Management (COIM) system utilises proprietary and industry standard technology to centralise information from operational sources such as Applications Performance Monitoring, database monitoring, service management and incident management systems.

The data is automatically consolidated, correlated, and presented
Real time and historic reports and dashboards
We measure:
- Mean Time To Repair (MTTR)
- Fault repetition
- Trouble prone components
- Error rates
- Response times
- Service quality
- Incident frequency
- Downtime
- SLA compliance

Automated Extraction Engine

Proprietary extraction engine automatically obtains data from any source that complies with the Rest API standard
Creates COIM central data base
Standard reports and dashboards
Custom reports and dashboards
Has an API enabling interface with legacy or 3^rd party systems
Fully configurable

Presentation Layer

The COIM presentation layer interfaces directly to the central database
Uses leading industry products for creating and presenting reports and dashboards
Used to provide a portfolio of reports and dashboards that come standard with COIM
Standard reports for operational managers, business leaders, QA, CIOs, financial managers, senior executives
Enables development of custom reports and dashboards